Product return and refund policy
Exclusive sale for end users
The Martper Guitars store only accepts orders and sends products to end users.
For distributors contact by email to firstname.lastname@example.org.
RETURNS AND REFUNDS POLICY
If you are not satisfied with your purchase of Martper Guitars, please contact MARTPERGUITARS@GMAIL.COM by e-mail to request a material return authorization within 14 days after receiving the product. The product must be returned to the Martper Guitars order center within 14 days of issuance. Boxed products must be returned in their original packaging including all accessories, manuals, documentation and registration certificate that were sent with that product. If the item is returned without having been opened and in its original box, you will be offered an exchange or refund using the same payment method you originally chose, excluding shipping costs.
If the purchased product has been manufactured expressly for you on request in pre-sale mode, it will not have the return option.
If you have purchased a product that has already been manufactured but ordered a custom modification, it will not have the return option.
If the packaging has suffered any damage in the transport, the buyer is obliged to notify the transport agency and make it appear on the delivery note, otherwise MARTPER GUITARS will not be responsible for possible damage caused in the transport.
All our products are perfectly checked before being sent, in the event that the buyer receives the product with damage or breakdowns, he must notify it immediately.
If the purchase has been made in Spain, the buyer must send the product to the seller so that it can repair or replace any item that has been damaged in transport.
In purchases outside Spain, if the product has suffered any damage in transport, the buyer must inform the transport agency, send photographs and description of the damages suffered.
In the case of mishandling or use of the product by the buyer, MARTPER GUITARS is not responsible for any damage caused.
How can I request a refund?
Within 14 days after receiving your product:
- Contact MARTPER GUITARS to request the return and receive the return authorization number of materials.
- If you received a boxed product, send the unopened product to MARTPER GUITARS
- PRODUCTS PURCHASED IN PRE-SALE (pre-order) have no return.
- The refund * will be processed within 3-6 weeks after MARTPER GUITARS receives the product.
* Please note that MARTPER GUITARS does not allow return or offer refunds for the following products:
- Custom purchased products.
- Products purchased in pre-sale mode.
- Products not available in stock which has been requested and manufactured expressly for the buyer.
- Shipping costs (outside of Spain).
- Products purchased by customers from any country outside of Spain.
Seville – Spain
Tlf: +34 611 47 40 69
MARTPER GUITARS brand products
If you discover what you believe is a factory defect of any Martper Guitars brand product, please contact Martper Guitars. This defect, if applicable, must be covered by the warranty conditions of your product. Please refer to the information related to the warranty.
Note: The buyer who is outside the Spanish territory must bear the shipping costs as well as any expenses originated by customs of the product for repair either within or outside the warranty period.
- The conditions of the Return and Refund Policy are subject to change without notice.